PRICING: Flat fees are based on the entire scope of the project.
PAYMENT TERMS: Fifty percent (50%) of the total Tweak Fee and the Accessory Budget is due upon the execution of the Tweak Agreement. An additional payment of 25% of the total Tweak Fee and the Accessory Budget is due before orders for furniture and accessories are placed. The 25% balance of the total Tweak Fee and the Accessory Budget, plus any add-ons, is due on the day of your Tweak. Shipping and delivery charges may apply and are in addition to the cost of the item purchased. All purchases are billed at cost + 20%, including shipping and handling fees.
RETURNS: Non-custom items may be returned within three (3) days from the date the item is delivered to the Client’s home or the termination of the Agreement. Return requests must be made in writing. No returns will be accepted after the three-day time period. Items that have been damaged or soiled may not be returned (See Return Eligibility below). For each returned item client will be entitled to a refund of the full cost of the item (including any sales tax) less any return shipping and handling costs and a 20% service fee to cover the time involved in negotiating and processing a refund, the cost of return shipping, if any, and fees for the pickup and re-packaging of the item for return delivery to the vendor. Client will also be responsible for restocking fees charged by vendors. Refunds for returned items will be issued after the item being returned is received and inspected by the vendor and all related costs have been calculated.
RETURN ELIGIBILITY: Items must be in new, undamaged, and unsoiled condition to be eligible for a return and refund. The following items cannot be returned:
- Personalized Items
- Custom-made “Non-Returnable” Items
- Monogrammed Items
- Items that have been damaged after installation
- Items that are soiled, stained, or have pet or other odors
WARRANTIES: Purchaser’s sole warranties for any items purchased are those provided by the manufacturer. Purchaser’s sole warranties for any work done by contractors or other third parties are those provided by the contractor or third party.
CUSTOM ORDERS: Custom orders/items are custom-made upon order and are non-cancellable and non-refundable except for manufacturer defects or items received in a damaged condition. If an Agreement is terminated, the Client shall remain responsible for the full purchase price on all custom items.
All in-process custom orders will be completed and delivered to Client and Client shall be responsible for any delivery fees associated with said item(s).
DEFECTIVE ITEMS: Defective items will be exchanged unless no longer available. If no longer available, you will receive a refund for the purchase price plus sales tax.
NO PRICE GUARANTEE: Vendor pricing is subject to change and out of the control of Tweak Your Space. Tweak Your Space cannot guarantee prices of merchandise, interior installation, or other services not performed by Tweak Your Space.
PURCHASING AND PROCUREMENT: Tweak Your Space cannot place orders nor procure goods on behalf of a client until the second payment stated in the Agreement, equal to 25% of the Tweak Fee and the Accessory Budget amount, has been received.
RECEIPTS: A copy of the receipt for any item purchased will be provided upon written request and emailed to the address provided to us on the Agreement.
HOME ACCESS: The day(s) of your Tweak, we will need access to your home. Please be prepared to discuss comfortable options for gaining access if you are not available to let us in.
CONDITION OF HOME ON DAY OF TWEAK: On the day(s) of your Tweak, we will be working diligently to transform your space. So that we may devote our full attention to the transformation of your home, Client agrees that Client’s home will be “Tweak-ready” on the day of the Tweak. “Tweak-ready” means the home will be left in a clean and orderly condition, all pets will be secured in an area where we will not be working or removed from the home, alarm systems will be off, and air conditioning/heating systems will be operating at a comfortable work temperature. Please note that if the home is not Tweak ready, depending on the condition, the Tweak may need to be rescheduled or may extend into an additional day. Rescheduling of a Tweak or the need to add an additional day or days will result in additional Tweak fees at the rate of $1,600 per additional day.
DELIVERY & SETUP: Contract does not include delivery and setup charges that may be incurred on the day of your tweak. This fee will be added to your total and due the day of your Tweak. Delivery and setup charges are charged at cost + 20%.
TWEAK DAY INSTALLATION: Your Tweak Agreement Fee includes one installation day. If you request that your Tweak be divided into multiple installation days, or if the scope of the job prevents the completion of the Tweak in one day, there will be an additional fee of $1,600 per additional day, plus any delivery and setup charges charged by the delivery company on each additional installation day.
MATTERS NOT WITHIN THE SCOPE OF THIS AGREEMENT: The following matters are not within the scope of this Agreement and will result in additional fees:
- Any new work that is added to the scope of the project after the commencement date.
- Time spent helping client’s resolve issue with defective work or delays involving third-party contractors not incorporated under the terms of the Agreement.
- Any additional work, including additions of furniture and/or accessories after the day of your Tweak.
- Any additional work outside the scope of the job that is not caused by TYS.
If, and when, any such additional work is required, the additional fees and costs associated with such work will be discussed with the Client, and a separate Agreement or Addendum will be signed to reflect the additional work and the related fees.
DELIVERY DELAYS: Failure or delay in obtaining any article or service from suppliers shall not affect the terms and conditions relating to any other article or service covered by this Agreement. Tweak Your Space will not be held responsible for any delays caused by factors out of their control and will not reimburse any Tweak fees in such situations.
CONTRACTORS: Tweak Your Space is not a contractor. Any contractor work shall be performed solely on the basis of a separate contract between the Client and the contractor. Tweak Your Space does not warranty, guarantee, or certify any of the work done by contractors. Tweak Your Space shall not be responsible for the quality of a contractor’s work, materials used, performance, or time required to complete the job. Tweak Your Space shall examine the Contractor’s work to make sure it conforms with the overall decorating concept under the terms of the Agreement.
PAYMENTS: We accept cash, checks, Zelle payments, and bank transfers. There will be a bounced check fee charged in the amount of $25.00 per bounced check.
LATE FEES: Late fees in the amount of 1.5% per month shall be assessed on balances more than 30 days overdue.
TERMINATION: This Agreement may be terminated by either party by providing written notice of termination to the other party. Any termination shall be subject to the following conditions:
- If the Agreement is terminated within three (3) days of signing, Client will be entitled to a complete refund of all deposits paid, less a $750 termination fee.
- If the Agreement is terminated after three (3) days, but within two (2) weeks of signing, Client will be entitled to a refund of 75% of the Tweak fee paid, plus a full refund of any unused portion of the Accessory Budget paid.
- If the Agreement is terminated more than two weeks after signing, the entire Tweak fee paid will be nonrefundable. Client will be entitled to a refund of any unused portion of the Accessory Budget.
- If the Agreement is terminated after the ordering process for the furniture and accessories has begun, Client will be responsible for any costs associated with the return of items purchased, including the cost of any nonreturnable items, under the terms set out in the sections titled RETURNS and RETURN ELIGIBILITY, below. Any such costs will be deducted from Client’s Accessory Budget deposit.
AUTHORIZATIONS: Your signature on the Tweak Agreement grants Tweak Your Space permission to place a sign in your yard during the Tweak process. It will be promptly removed before we depart your home. Your signature also authorizes Tweak Your Space to use photographs or videos of the project during all stages of Tweak Services, including when project is complete. Photographs will be used for business purposes, including, but not limited to: website, press, publications, online, social media, marketing, advertising, and print. Costs of photographs and publicity are the responsibility of Tweak Your Space. Additionally, if Client or Client’s agents document the Project, Tweak Your Space shall be given credit for the project if documentation is released publicly.
BREACH OF CONTRACT: In the event of a breach of this agreement the prevailing party shall be entitled to legal fees, collection costs, and litigation costs through appeal.